Welcome to Euro Jet Air Ambulance & Search and Rescue.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, mobile applications, and services.
Euro Jet is committed to protecting your privacy and ensuring transparent handling of your personal data.
1. Information We Collect
Personal Information You Provide
We collect information you voluntarily provide when you:
- Request services: Name, email address, phone number, address, emergency contacts
- Contact us: Name, email, phone number, subject, and message content
- Use our services: Service requests, location information for dispatch, medical information needed for care
- Make payments: Billing information and payment details (processed securely through trusted third-party providers)
2. How We Use Your Information
Service Delivery
- Process service requests and maintain accounts
- Provide air ambulance, medical escort, and search & rescue services
- Coordinate medical appointments and patient transfer details
- Deliver 24/7 support and emergency assistance
Communication
- Send booking updates, appointment confirmations, and alerts
- Respond to inquiries and support requests
3. How We Share Your Information
Service Providers
- Medical network: Hospitals, clinics, labs, and healthcare providers
- Emergency partners: Tow services, roadside assistance, rescue teams
- Concierge and logistics partners: Travel, accommodation, and support providers
- Technology partners: Cloud hosting, payment gateways, analytics, customer support platforms
Legal Requirements
- Comply with court orders, government requests, or legal processes
- Protect rights, property, safety of users or the public
- Investigate fraud, security incidents, or policy violations
- Enforce terms of service and agreements
4. Your Privacy Rights
Access and Portability
- Request a copy of your personal information
- Receive data in a structured format
- Transfer data to another provider when feasible
Correction and Updates
- Update your information via your account
- Request correction of inaccuracies
- Add missing details
Deletion and Restriction
- Request deletion, subject to legal obligations
- Restrict data processing for specific purposes
- Object to processing based on legitimate interests
5. Cookies and Tracking Technologies
Types of Cookies We Use
- Essential cookies for site functionality and security
- Analytics cookies for usage insights
- Marketing cookies for relevant ads
- Preference cookies to remember settings
6. International Data Transfers
As part of Euro Assist’s 21+ country network, personal data may be processed internationally with safeguards such as adequacy decisions, standard contractual clauses, and consent where required.
Notice: This policy applies to Euro Assist services in Egypt. For Euro Assist offices in other countries, please review local privacy notices or contact the regional office.